Golla Nandini

Managed end-to-end claim processing, surrender requests, and document verification.  Verified KYC, policy documents, bank details, medical records, and claimant proofs.  Contacted customers via phone/mail for missing documents & clarification.  Ensured accurate data entry, TAT compliance, and maintained MIS reports.  Identified discrepancies and escalated suspected fraud cases.  Followed IRDAI guidelines, SOPs, and audit standards.